14 Days to Return

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. 

You can return or exchange any order within 14 days of receiving it. If you wish to return your items, please contact our customer care team.

Returns and Cancellations

On receipt of your notice of contract cancellation, customer service team will confirm receipt. Please add the shipping invoice that you received with your order and include it with your return so we can process your refund promptly. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable service to return your order to us and that you retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, within 14 days of receiving your notice of cancellation or return of items. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. Please note you may only use your right to cancel the order under the ICACRs (Information, Cancellation and Additional Charges) Regulations 2013, if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above. 

Please note that the returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also, please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control.

If you decide to return your products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a tracked delivery service. If returned products are lost or damaged in transit, we reserve the right not to refund any amounts attributable to for such loss or damage.